Effective: February 1, 2022
When you use these services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
Information We Collect
There are two basic categories of information we collect:
Information you provide.
Information we get when you use our services.
Here’s a little more detail on each of these categories.
Information You Provide
When you interact with our services, we collect information that you provide to us. For example, most of our services require you to set up an Elevator account, so we need to collect a few important details about you, such as your name, username, password, email address, phone number, and date of birth. We may also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture or intro Pitch Video.
Of course, you’ll also provide us whatever information you send through our services, such as Pitches and Job Posts.
Keep in mind that the users who view your Pitches, Job Posts, and any other content can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to Elevator as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular Pitch, saw a specific ad for a certain period of time, and sent a few Pitches.
Here’s a fuller explanation of the types of information we collect when you use our services:
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
how you interact with our services, such as which filters you view or apply to Pitches, which Content Pitches you watch on Discover, or which search queries you submit.
how you communicate with other Users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, and which contacts you exchange messages with the most.
Content Information. We collect content you create on our services, such as Pitches, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
Device Information. We collect information from and about the devices you use. For example, we collect:
information about your hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.
Camera and Photos. Many of our services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send Pitches or upload photos from your camera roll unless we can access your camera or photos.
Location Information. When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
Log Information. We also collect log information when you use our website, such as:
details about how you’ve used our services;
device information, such as your web browser type and language;
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:
develop, operate, improve, deliver, maintain, and protect our products and services.
send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
monitor and analyze trends and usage.
enhance the safety and security of our products and services.
verify your identity and prevent fraud or other unauthorized or illegal activity.
use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
enforce our Terms of Service and other usage policies and comply with legal requirements.
We may also use information from Apple’s TrueDepth camera to improve the quality of Lenses.
How We Share Information
We may share information about you in the following ways:
With other Elevator users. We may share the following information with other Elevator Users
information about you, such as your username, name, and Pitches.
any additional information you have directed us to share. For example, Elevator will share your information when you connect your Elevator account to a third-party app, and if you share information or content from Elevator to the third-party app.
content you post or send. How widely your content is shared depends on your personal settings and the type of service you are using. For example, a Job Pitch may be sent to just a single contact you select or may be broadcast to all qualified users.
How Long We Keep Your Information
We store your basic account information—like your name, phone number, and email address—and list of contacts until you ask us to delete them.
We store location information for different lengths of time based on how precise it is and which services you use.
We’re constantly collecting and updating information about the things you might like and dislike, so we can provide you with more relevant Pitches and advertisements.
If you ever decide to stop using Elevator, you can just request that we delete your account. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while—but don’t worry, we’ll try to contact you first!
Keep in mind that, while our systems are designed to carry out our deletion practices for content of former users, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices for any business or legal reason to preserve content, if we receive reports of abuse or other Terms of Service violations, or if your account or content created by you is flagged by our automated systems for abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
If you’re a California resident, you have certain privacy rights under California law, including the California Consumer Privacy Act of 2018 (“CCPA”).
Our services are not intended for—and we don’t direct them to—anyone under 18. And that’s why we do not knowingly collect personal information from anyone under 18. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.